InfoMine was specifically designed from a need by end-users to have an easy to use, cost afective, integrated costing and reporting solution. InfoMine provides a comprehensive in depth look into your telecommunications and Call Center productivity.

InfoMine is not only a costing and reporting solution it also has added features that allows a call center to significantly increase their productivity by allowing the user to dramatically decrease the time spent on combining reports from different platforms.

Key Features includes:

  • Corporate Directory
  • Voice Recording
  • Quick Link Voice Recording
  • Integrated CRM with Bidirectional SMS
  • Client Satisfactory survey.
  • Call Center KPI
  • Agent KPI
  • Call History tools to ensure minimize turnaround time on case enquiries.

With a wide range of summary and detailed reports, you can reduce your telecommunications cost and increase productivity for both individual telephone users to
the advanced call center agents.

Reduce cost with some of the following reports

  • Extension Summary Cost
  • Extension Detailed Cost
  • Department Summary Cost
  • Department Detailed Cost
  • Branch Detailed Cost
  • Private VS Business Cost

Increase productivity with some of the following reports

  • Call Center Summary Report
  • Call Center Detailed Report
  • Call Center KPI Report
  • Agent Summary Report
  • Agent Detailed Report
  • Agent KPI Report

Access the Infomine portal here.